Professional Carpet, Upholstery and Hard Floor Cleaning
Avocado Services
We are proud members of Checkatrade and follow a standard code of practice when working throughout commercial and residential properties.
- Be honest in all dealings with customers.
- Be realistic in regards to work dates and the length of time required to carry out a contract.
- Let customers know immediately if I/we, am/are unable to carry out work I/we estimated for, to allow the customer to find another trader if required.
- Keep to all appointments booked and to the time agreed. If I/we, am/are unable to make the original time or date I/we will call the customer to let them know and try re-schedule where possible.
- Refer the customer back to Checkatrade.com if I/we are unable to carry out a contract that I/we have booked, so they may assist the customer in finding another trader.
- Return all phone messages promptly.
- Be courteous and respectful to all customers, their property and their belongings.
- Reply to and deal with any customer complaints received promptly and without confrontation or abuse.
- Inform customers of any call-out fee to be charged before attending the works.
- Keep the customers notified regarding all aspects of works being undertaken.
- Never be verbally or physically abusive to, or threatening a customer in any way.
- Not obtaining work through cold calling.
